To offer and provide a quality customized service that meets or exceeds the individual needs of our clients and their guardians. 

We will achieve our organizational mission by:

• Designing the care plan for each pet
• Listening to and addressing the needs of our clients and their guardians
• Responding (written and oral) in a prompt, professional,educated and courteous manner at all times
• Rewarding those customers who contribute to the success of our organization
• Never offering a promotion or discount to one customer that we are not able and willing to offer to all current customers
• Deploying only Sitters who will maintain our high standards
• Providing all clients with a Primary and Secondary Sitter
• Communicating within our organization in a consistent, timely and accurate manner
• By doing the right thing even when it is not popular